I had problems with an aged client but after reading my report my supervisor and the manager had a meeting and have now removed client from our service. Client will now be outsourced to a private agency.
My health (stress) and safety (manual handling) were at risk. I have been an aged care field worker for 8 years, I work 5 days a week so have extensive experience working with the elderly, frail and disabled. I have had dementia care training and I have always been able negotiate with difficult clients but this lady I could not come to a common ground to work with.
Thankfully, as a team rep in branch meetings I have had contact with our manager and she listened and acted when I have expressed concern on OHS issues in the our field work/workplace.